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March 2024 CS Spotlight. To Upsell or Cross-Sell: That is the Profitable Question
![CS Spotlight. To Upsell or Cross-Sell: That is the Profitable Question [March 2024]](https://cc.sj-cdn.net/instructor/1eqgfr00c191q-dynamic-yield-academy/courses/atd1jptfss35/promo-image.1675431319.png)
CS Spotlight. To Upsell or Cross-Sell: That is the Profitable Question [March 2024]
Live Session and Recording | Learn the difference between upselling and cross-selling and discover how DY unlocks personalized opportunities for maximizing profitability, led by our top CSM Team Lead Kerstin Holzinger
Who it's for:
This live session is intended for any user (Business or Technical) who is interested in exploring the difference between upselling and cross-selling.
When:
Live session- Postponed to March 13th, 2024
@11 AM (New York time) / 3 PM (London time)
Recording- anytime.
Recording- anytime.
Duration:
30 minutes
Prerequisites:
None.
During this session, you will:
- Gain clarity on the distinctions between upselling and cross-selling;
- Gain insights on effectively implementing upselling and cross-selling techniques;
- Discover how Dynamic Yield facilitates personalized approaches to upselling and cross-selling, ultimately enhancing profitability.
About the Facilitator:
Kerstin Holzinger, originally from Vienna and now based in Berlin, leads a team of Customer Success Managers. With over seven years of experience in e-commerce, project management, and consulting, she brings extensive expertise to her role. For the past five years, she has been with DY, gaining valuable experience in personalization strategies and delivering impactful results for customers. Now, she is eager to share her valuable insights with you.