- Introduction
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1. Welcome to Dynamic Yield
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2. Intro to Experience OS
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3. Navigation: Experience OS
- Support Resources
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4. Overview: Knowledge Base, Academy, & Community
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5. The Knowledge Base
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6. The Academy
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7. The Community
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8. DY Teammate Roles & Responsibilities
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9. Overview: Submit a Support Ticket
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10. Support Ticket Best Practices
- Wrap Up
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11. Key Takeaways & Wrap Up
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Course Survey
Welcome to Experience OS by Dynamic Yield
New Users | Get acquainted with navigating Experience OS and learn about Dynamic Yield resources such as the Knowledge Base, Academy, & DY Support
Who it's for:
This course is intended for all users who are new to Dynamic Yield & are ready for both an introduction to Experience OS as well as the DY resource & support sites that are available.
Duration:
16 minutes
Prerequisites:
None.
During this course, you will:
- Get introduced to the powerful capabilities of Experience OS & an overview of navigating in the system
- Understand the purpose of the different Dynamic Yield support resource sites: the Knowledge Base, Academy, & Community, how to leverage them
- Learn where to go to open a ticket to get connected to the DY Support team